Bill-Pay

You can add a biller and schedule payments through either Online Banking or the Mobile App.

In Online Banking:

1. Select Bill Payments.

2. Click Add Biller.

3. Search for the company or enter the person's name.

4. Enter your account number and click Add.

5. Click Next and select Company or Person.

6. Enter the biller information and click Add.

7. Enter the payment amount, choose a delivery date, select the account to pay from, and click Pay.

In the Mobile App:

1. Tap More

2. Tap Bill Pay.

3. Tap the To dropdown

4. Tap Add Payee.

5. Enter the payee's information, tap Add Payee, then tap OK.

6. Tap the To dropdown again and select the payee's name.

7. Select the payee, account to pay from, payment date, and payment amount, then tap Continue.

8. Review the payment details and tap Submit Payment.

Once submitted, your payment will be scheduled and displayed in your Bill Pay activity.

Bill Pay payments may be delivered electronically or by check, depending on the payee. The payment method is determined by our Bill Pay provider and cannot be selected by the member.

Payments to individuals are often mailed as checks, while payments to many businesses are sent electronically. Regardless of the payment method, Bill Pay is designed to deliver your payment by the date you select when scheduling it.

To view how a specific payment was sent, log in to Online Banking and select Bill Payments. Choose Activity for the biller you want to review, then select the payment. The payment details will show how the payment was sent, the account used, the payment amount, the withdrawal date, and the estimated delivery date.

You may be able to cancel a scheduled payment if it is still listed as Pending in Bill Pay. Look for the Change or Cancel option next to the pending payment. Once the payment status changes to Processing, you can no longer cancel it yourself. In some cases, we may be able to assist before the payment is completed. Once the payment shows as Paid, it cannot be stopped.